Sensitivity Training – Online Certificate Course

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About Course

Creating a workplace where everyone feels respected, valued, and safe starts with understanding—and that begins with sensitivity. In this course, we’ll focus on helping you become more aware of how your words, actions, and attitudes affect those around you. By building greater emotional awareness and respect for others’ experiences, you’ll be better equipped to contribute to a more inclusive and supportive environment.

We’ll explore how to recognize subtle biases, avoid unintentional offenses, and respond thoughtfully in situations that call for empathy and professionalism. While group dynamics will be discussed, the emphasis will be on individual behavior—because real change begins on a personal level.

You’ll also learn what to do when workplace behavior crosses the line, how to support company policies with confidence, and how to play a role in building a more positive culture for everyone.

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What Will You Learn?

  • How to Recognize and Reduce Unconscious Bias
  • – You’ll develop awareness of hidden prejudices that influence workplace behavior and decision-making.
  • How to Communicate Inclusively and Respectfully
  • – You’ll learn language, tone, and body language strategies that foster mutual respect across diverse teams.
  • How to Address Microaggressions and Discrimination
  • – You’ll gain tools to identify subtle harmful behaviors and respond to them effectively and professionally.
  • How to Build Empathy and Cultural Competence
  • – You’ll strengthen your ability to relate to others’ perspectives, backgrounds, and experiences in a diverse workplace.
  • How to Promote and Sustain an Inclusive Culture
  • – You’ll learn to support policies, behaviors, and leadership practices that maintain a respectful, bias-aware environment.

Course Content

Sensitivity Training, Pt 1

  • Module 1: Introduction to Sensitivity Training
    01:11
  • Module 2: Recognizing Unconscious Bias
    05:05
  • Module 3: Creating Inclusive Communication
    03:53
  • 📝 Multiple Choice Quiz: Modules 1–3 – Sensitivity Training
  • 📘 Assignment: Practicing Inclusive and Bias-Aware Communication

Sensitivity Training, Pt 2

Sensitivity Training, Pt 3

Sensitivity Training, Pt 4

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